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It's probably one of those sites that are signing on people before their official release. I mean, the reources are there, the customer is there, do you really have to wait for a site so you can make money?
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Eh. As a client, I'd prefer professionalism. It isn't
that hard to make a site, and if they're already making money, why not buy a nice template if they can't make a site? In forums, it's usually harder to easily find the necessary information about a service, which is why forums are primarily used for support and not as the main site.