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Old 04-03-2008, 01:35 AM   #1 (permalink)
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Thumbs down Pronto Host Warning!

Sorry for shouting all, but I've had a HORRIBLE experience with Prontohost.

I have only had service with them for 3 days, (which I've cancelled) and in the that time, I've had nothing but hassles, and rudeness.

I had a reseller acct. with WHM, which wasn't functioning correctly, because I couldn't access any accounts I setup. When I contacted them about this, they put the blame back on me, and told me to change the password. (Which DIDN'T work, fyi)

At about the same time, I had to put in a 2nd ticket to find out if Zen Optimizer was installed, as I need it for a script I want to install. I was told:

"This is not a high priority issue and was delayed in our support system.

Please do not abuse the priority system. To verify zend optimizer is installed please check with a PHP info script.

Kevin"

ExCUSE ME? It's abuse to ask a question??

I was, and AM furious about this kind of treatment, and they never bothered to fix my previous problem, AND, refuse to give my money back.

These people are CROOKS! Stay away from them for your sanity and productivity!
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Old 04-04-2008, 12:35 PM   #2 (permalink)
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Pronto? Has Serverpronto anything to do with that?

I think they should have responded with the exact time when the install Zend Optimizer.
Have you cancelled your account with them?
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Old 04-04-2008, 03:49 PM   #3 (permalink)
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Quote:
Originally Posted by needsupport View Post
Pronto? Has Serverpronto anything to do with that?

I think they should have responded with the exact time when the install Zend Optimizer.
Have you cancelled your account with them?
Yes, I cancelled, and requested my money back, which of course they refuse to return.

I really thought they were going to be a good company, but yet another lesson learned. It's REALLY hard to find a good company it seems. Well, at least I have had WAY too many bad experience over the years, lol.

Best wishes, and Happy Friday!
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