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Email Support seems to suffice. Usually phone support doesn't do much.
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I personally prefer email support, It is much easier for both parties and can do job better by having more time. Whereas on live chat or phone at one end the client is moaning mad and the worker is trying to get it sorted. And there becomes a huge problem when the worker tells the client to wait whereas in email you can sort the peoblem and respond. Things are much more easier.
Regards TheCoder
of course phone support is the best support since it can solve your problem immediately.
But i think a email support is already enough if it is not urgent.
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Well, personally, I prefer email/ticket support. I do, however, find that hosts that offer live support or phone support, or both, tend to be more reliable and trustworthy, so I always look for these features when I go to a paid hosting site.
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